Shipping Policy

Thank you for shopping with Bug & Bear! We’re committed to providing you with the best possible shopping experience. Please read our shipping policy carefully to understand how we process and deliver your orders.

Processing Time:

  • Most orders are processed and prepared for shipment within 3 business days.
  • Customised or personalised items may take an additional 10 days for processing.

Shipping Methods:

  • Shipping rates and delivery times vary based on your chosen shipping method and destination.

Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of the items in your order.
  • You can view shipping rates during the checkout process before confirming your order.

Shipping Destinations:

  • We currently offer shipping to select international destinations. Please check the checkout page for available shipping options to your location.
  • We are able to ship to most countries, except for North Korea, Russia, Belarus, and Ukraine.

Customs and Import Duties:

  • For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country’s authorities.

Lost or Delayed Shipments:

  • In the rare event that your shipment is lost or significantly delayed, please contact our customer support team, and we’ll work to resolve the issue promptly.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to their size, weight, or destination. Please review individual product pages for any shipping limitations.

If you have any questions or concerns about our shipping policy, feel free to contact our customer right here