Welcome to Sondela Merchandise. This Website can be accessed at https://www.shopsondela.com and related mobi-sites and software applications (the “Website”) and is owned and operated by Sondela Merchandise. Please read these terms and conditions carefully before using this Website. Your use of this Website constitutes your agreement to these terms and conditions.

Sondela Merchandise may revise these terms and conditions at any time and without prior notice. It is your responsibility to periodically check the terms and conditions and make sure that you are satisfied with the changes. Your continued use of the Website after we make changes is deemed to be acceptance of those changes.


This Website and its content (as defined below) are intended solely for personal and non-commercial use by you. Any use of this Website or its content other than for personal and non-commercial purposes is prohibited.

You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device or manual process to monitor, copy, distribute or modify the Website or the information contained herein without the prior written consent from an authorised Sondela Merchandise representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.


Privacy Policy

Our separate Privacy Policy describes the collection and use of information on the Website.


Orders and Sales

The Website enables you to shop online.

By placing an order with us, you:


    • Are offering to purchase a product and/or service

    • Confirm that you are 18 years of age or older and of full legal capacity

    • Confirm that all information you provide to us in connection with such order is true and accurate

    • Confirm that you are an authorised user of the payment method provided

    • When you send us your order, we may verify certain items before the order is fulfilled, including without limitation your personal information, your payment information and your creditworthiness.


We reserve the right to:


    • Refuse any order you place with us

    • Correct any errors, inaccuracies or omissions (including but not limited to the price) with regard to the products or services offered

    • Change or update information in connection with any products or services offered

    • Modify or cancel your order, whether or not the order has been confirmed, at any time without notice to you (including after you have submitted your order) and without liability to you. If we modify your order, we will attempt to give you prior notice of this and provide you with the opportunity to cancel the order in its entirety. If we cancel your order, we will attempt to notify you by contacting you via the contact information you provided at the time the order was made. We reserve the right to limit, reject, modify, or cancel orders that, in our sole judgment, appear to be placed by unauthorised parties, including resellers. If your payment method has already been charged for an order that is later modified or cancelled, Sondela Merchandise shall issue you a refund in the amount of the incorrect price back to your original method of payment. We apologise for any inconvenience this may cause you.


Product and Pricing

All prices and products advertised are subject to change. Although the Website is composed with care, it may happen that the pricing information on the Website contains errors. We are not bound by our offer or any prices on the Website and we therefore reserve the right to modify or cancel your purchase in the event of spelling, pricing, or other errors on the Website.

All prices displayed on the Website are quoted in the following currency: USD. The images of the products on our Website are for illustrative purposes only. All products are available for digital download only. Customers will NOT receive a printed copy of the product purchased online. 



Sondela Merchandise accepts the following methods of payment on via our payment gateway partners, PayPal.

Once you have selected your payment method and you accept these Terms and Conditions, you will be directed to a link to a secure site for payment of the applicable purchase price(s) for the product(s).


Vouchers and Coupons

Sondela Merchandise may from time to time make physical or electronic gift vouchers (‘Vouchers’) and promotional coupons or discounts (‘Coupons’) available for use on the Website for the purchase of Sondela Merchandise products. Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended.
Coupons are issued at Bug & Bear sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorised manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.

As a general rule, and unless specified otherwise on the specific Coupon itself:


    • Each Coupon can only be used once

    • Only one Coupon can be used per order

    • Only one Coupon can be used on the Website per person per promotion/campaign

    • A Coupon must be used at checkout – it cannot be used later on existing orders. The value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.


Shipping, Delivery and Returns

Please refer to our Shipping and Returns policies for detailed breakdown.


Ownership and Copyright

The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (‘Website Content’) are protected by law. The Sondela Merchandise Content is the property of Sondela Merchandise.

Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.



The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from the use of the Website or reliance on any information on the Website. Whilst Sondela Merchandise takes reasonable measures to ensure that the content of the Website is accurate and complete, we make no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. Sondela Merchandise disclaims liability for any damage, loss or liability, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.

All information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law. Any views or statements made or expressed on the Website are not necessarily the views of Sondela Merchandise, its directors, employees and/or agents. Sondela Merchandise makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Bug & Bear, its employees, agents or authorised representatives. Sondela Merchandise thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in connection with your access to or use of the Website.


Applicable Law

Any dispute arising out of these terms and conditions shall be determined by the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.


Before using this Website please read through these terms and conditions carefully.